Privacy Policy
Euro Flooring – Privacy Policy
Last updated: 31 October 2025
This Privacy Policy explains how Euro Flooring collects, uses, and protects your personal information when you visit our website https://euro-flooring.co.uk or make a purchase from us.
1. Who We Are
Euro Flooring is a UK-based online retailer offering flooring products and accessories nationwide.
Our business address is:
Euro Flooring, Unit 10 Kingfisher Business Park, Bedford, MK42 0NY, United Kingdom.
If you have any questions about this Privacy Policy, please contact us at info@euro-flooring.co.uk.
2. Information We Collect
We collect personal information in several ways:
- Information you provide directly – such as your name, email address, phone number, billing and shipping address, and payment details when you place an order or contact us.
- Automatically collected information – such as IP address, browser type, device information, and pages visited through cookies or analytics tools.
- Marketing preferences – when you subscribe to our newsletter or promotional updates.
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Respond to your queries or customer service requests
- Send order confirmations, invoices, and updates
- Improve our website, products, and services
- Send promotional offers or product updates (only if you’ve opted in)
4. Lawful Basis for Processing
We only process personal data where we have a legal reason to do so, including:
- To fulfil a contract (e.g., delivering your purchase)
- To comply with legal obligations
- With your consent (e.g., marketing emails)
- For legitimate business interests (e.g., preventing fraud or improving our service)
5. Sharing Your Information
We never sell or rent your personal information.
We may share necessary details with trusted service providers who help us operate our business — such as payment processors, delivery companies, and IT support. These third parties only use your information to perform their specific tasks and are required to keep it secure and confidential.
6. Cookies
Our website uses cookies to improve user experience and analyse website traffic. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings, but some parts of the website may not function properly if you disable them.
For more information, see our Cookie Policy (if available).
7. Marketing and Communication
If you sign up to receive marketing emails or newsletters, we’ll use your contact details to send you relevant updates and promotions.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at info@euro-flooring.co.uk.
8. Data Security
We take data protection seriously. All information is stored securely, and sensitive details such as payment information are encrypted using SSL (Secure Socket Layer) technology.
We regularly review our systems and policies to ensure your data remains safe and protected against unauthorised access or misuse.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including satisfying any legal, accounting, or reporting requirements.
When data is no longer needed, it is securely deleted or anonymised.
10. Your Rights
Under UK data protection law, you have the following rights:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data (where applicable)
- The right to withdraw consent for marketing at any time
- The right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, please contact us at info@euro-flooring.co.uk.
11. Third-Party Links
Our website may include links to third-party websites (for example, supplier sites or social media platforms). We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before sharing personal information with them.
12. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our business or legal requirements. The latest version will always be available on this page with the “Last updated” date shown at the top.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY, United Kingdom
info@euro-flooring.co.uk